Last Updated: August 29, 2026
At Fitness By Reema, we want you to have a positive experience with our products and services. This Refund and Returns Policy explains the conditions under which products may be returned, replaced, or refunded.
By placing an order through our website, you agree to the terms outlined below.
1. Product Returns
Due to the nature of our nutritional and wellness products, returns are accepted only in specific circumstances.
A return or replacement may be considered if:
- You received the wrong product.
- You received a damaged product.
- The product was defective when delivered.
- The product received does not match the product ordered.
- The package was damaged or tampered with during delivery.
Products must be reported within 48 hours of delivery.
We may request photographs or videos of the product, packaging, shipping label, and damage to verify the issue.
2. Products That Cannot Be Returned
For hygiene, safety, and product-quality reasons, opened, used, or partially consumed nutritional products generally cannot be returned.
Returns may not be accepted for:
- Products that have been opened or used
- Products with missing or damaged packaging caused after delivery
- Products damaged due to improper storage or handling
- Products returned without prior approval
- Products purchased from unauthorized sellers or third parties
- Change-of-mind purchases, unless specifically approved by us
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Your name and contact details
- Photographs/videos of the product
- Photographs of the outer packaging and shipping label
- A brief description of the issue
After reviewing the information, we will determine whether the product qualifies for replacement, return, or refund.
4. Refunds
If your refund request is approved, the refund will be processed using the original payment method, wherever possible.
The time required for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
Shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective product received from us.
5. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement products are subject to product availability. If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may not be accepted once the order has been processed, packed, shipped, or dispatched.
If an order has already been shipped, you may need to follow the applicable return process.
7. Shipping and Delivery Issues
We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, incorrect delivery information provided by the customer, natural events, or other unforeseen circumstances.
Please ensure that your delivery address and contact information are correct when placing your order.
8. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The actual time taken for the refund to reach your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
9. Non-Refundable Services
Fees paid for consultations, coaching sessions, personalized programs, or other digital/service-based offerings may be non-refundable once the service has been initiated or delivered, unless otherwise agreed in writing.
If you are unable to attend a scheduled consultation, please contact us in advance to discuss rescheduling options.
10. Promotional or Discounted Orders
Products purchased as part of special promotions, discounts, bundles, or offers may be subject to specific return or refund conditions.
Where applicable, the terms of the particular offer will take precedence.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us with your order details.
Email: [Add Your Email Address]
Phone/WhatsApp: [Add Your Phone Number]
Please include “Return/Refund Request” in the subject or message and provide your order number and details of the issue.
We will review your request and provide further instructions if the request qualifies under this policy.
12. Policy Changes
Fitness By Reema reserves the right to update or modify this Refund and Returns Policy at any time.
Any changes will be published on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Fitness By Reema
Email: [Add Your Email Address]
Phone: [Add Your Phone Number]
Website: [Add Your Website URL]or questions related to refunds and returns.
